Reference

Understand Your Rights on pakar55

Every account on pakar55 operates under a clear set of terms — covering how your data is handled, how your wallet activity is recorded, and what you can expect from us when something needs resolving.

Account TermsData & PrivacyDANA, OVO, GoPay Wallet PolicyContact & Dispute PathJurisdiction Notice

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Reach Us for Legal and Account Questions

Live Chat Support Our support team is available around the clock via live chat. For legal queries — account closure, data requests, or dispute escalation — start here for the fastest path to a resolution.

Email for Formal Requests Send formal data-access or account-dispute requests by email. We acknowledge within one business day and aim to resolve documented cases within a reasonable timeframe.

Account Help Centre For wallet verification steps — including confirming your DANA or OVO account link — the Help Centre walks you through each stage without needing to contact support directly.

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How We Protect Your Data and Account

Data Handling Your personal details and payment references — including linked e-wallet accounts — are stored with encryption. We do not sell or rent your data. Access is limited to staff who need it to operate your account.

Cookie Policy We use session cookies to keep you logged in across your mobile browser and to remember your last lobby position. You can clear cookies at any time; doing so will log you out of your current session.

Account Security Steps Login uses OTP verification sent to your registered number. If you suspect unauthorised access, contact live chat immediately — we can freeze your account within minutes to prevent wallet activity.

Data Retention and Deletion We retain account records for as long as your account is active and for a period after closure as required by applicable rules. You may request a copy of your data or ask for deletion by contacting us via email.

How Our Legal Terms Apply to Your Account

pakar55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with pakar55, you agree to terms that govern every part of your session — from how you fund your wallet using DANA, OVO, or GoPay, to how your account data is stored and who can request changes to it. These terms

1
are not a formality. They define what we owe you and what we ask of you in return. Availability of our services depends on local law and is limited to eligible regions; if local regulation in your area restricts access, those rules take precedence. We do
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not share your payment details — including your DANA or OVO account reference — with third parties outside of what is required to process your transaction. Your GoPay transfer history on our platform stays within our system and is used only for account verification and dispute
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resolution. We update these terms when our services change, and we notify active accounts through the contact method on file. If you disagree with an update, you may close your account and request a data summary before leaving.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Legal Questions About Your Account

Access and eligibility depend on local law and are available only where local law permits. We recommend checking the regulations applicable in your region before opening an account.

We record the transaction reference and amount to verify your deposit and link it to your account. We do not store your full DANA or OVO credentials — only the reference needed for reconciliation.

Send a written request to our support email from the address registered on your account. We will acknowledge within one business day and provide your data summary in a reasonable timeframe.

Yes. Submit a deletion request via email or live chat. We will close your account and remove personal data, subject to any retention period required by applicable rules for financial records.

Contact live chat with your transaction reference and the date of the transfer. Our team will review the wallet record and respond with findings. Escalation to email is available if the issue is not resolved at first contact.

We notify active accounts through the contact method on file — typically the mobile number or email linked to your account. Continued use after the effective date of an update constitutes acceptance of the revised terms.

Understand Your Rights on pakar55

Reach Us for Legal and Account Questions

How We Protect Your Data and Account

Common Legal Questions About Your Account

01 Does pakar55 operate legally in Indonesia?

02 What data does pakar55 collect when I use DANA or OVO to deposit?

03 How do I request a copy of my account data?

04 Can I ask pakar55 to delete my account and personal information?

05 What happens if I dispute a GoPay transaction on my account?

06 How are changes to these legal terms communicated to me?

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