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How pakar55 Handles Your Personal Information

Your account data, payment details, and session activity on pakar55 are handled with clear rules — what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA, OVO & GoPay Transaction PrivacyCookie & Session ControlsYour Right to Access or Delete DataIndonesia-Region Policy Scope

Explore the Lobby Read FAQ

What We Collect and Why We Use It

pakar55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run your account: your registered name, contact details, and the payment method you link — whether that is DANA, OVO, or GoPay. Each time you top up or withdraw, our system logs the

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transaction reference so we can verify it and resolve any dispute quickly. We also collect device and session data — your browser type, IP address, and the pages you visit — to keep your account secure and to make sure the lobby loads correctly on your
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phone. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those processors need to complete your transaction. We retain account records for as long as your account is active and for
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a period after closure as required by applicable rules in the regions where we operate. If you are in Palembang or anywhere else in Indonesia, your data is processed under the same policy. Availability of our services depends on local law and eligible regions. You can
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request a copy of your data or ask us to delete it by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review what data we hold on your account, correct something, or ask us to remove your records, our support team handles privacy requests directly. Send your request through any of the channels below and include your registered account email so we can locate your profile without delay. We aim to respond to all data requests within a reasonable timeframe.

Live Chat Open the chat widget from your account dashboard any time. Describe your privacy request and our team will pull your account record and walk you through the next steps.

Email Support Send your data access or deletion request to our support address. Include your registered email and the specific data you are asking about — transaction logs, account details, or session history.

Account Settings Some data preferences — like cookie consent and marketing communications — can be managed directly inside your account settings without contacting support at all.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency are the two pillars of how we handle your information. Every connection to pakar55 runs over SSL encryption, so your login credentials and payment details are protected in transit. We apply access controls internally so only the teams that need your data to operate your account can see it.

Encryption in Transit All data exchanged between your device and our servers — including DANA, OVO, and GoPay payment references — travels over SSL. Your credentials are never sent in plain text.

Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the consent banner or your account settings at any time.

Data Retention Rules Account records are kept while your account is active. After closure, we retain only what applicable rules in supported regions require, then delete the rest on a scheduled basis.

Request & Correction Rights You can ask us to show you the data we hold, correct inaccurate details, or remove your account records entirely. Contact support with your registered email and we will handle it directly.

Common Questions About Your Privacy on pakar55

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through live chat or email.

We collect your name, contact details, and the payment method you register — DANA, OVO, or GoPay. We also log device and session data to secure your account and keep the lobby running correctly on your phone.

We share only the transaction data those processors need to complete your deposit or withdrawal. We do not give them your full account profile or browsing history on our platform.

We keep records for the period required by applicable rules in the regions where we operate, then delete them on a scheduled basis. Active accounts retain data for the full duration of account activity.

Yes. Contact our support team via live chat or email with your registered account address. We will compile your data record and send it to you within a reasonable timeframe.

Send a deletion request through live chat or email. Include your registered email so we can locate your profile. We will confirm the deletion once it is processed, subject to any retention obligations that apply.

We use session cookies for login continuity and analytics cookies to understand lobby usage. You can manage both from the cookie consent banner when you first visit, or later inside your account settings.

How pakar55 Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Account Data

Common Questions About Your Privacy on pakar55

01 What personal data does pakar55 collect when I register?

02 Does pakar55 share my data with DANA, OVO, or GoPay?

03 How long does pakar55 keep my account data after I close my account?

04 Can I request a copy of all the data pakar55 holds about me?

05 How do I ask pakar55 to delete my personal data?

06 What cookies does pakar55 use and can I turn them off?

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